Terms & Conditions

1. Scope

The Renovate online store provides visitors and customers with the opportunity to obtain information about and purchase the products presented through the website.

The company reserves the right to modify or update the products, information, prices and content of the online store where necessary.

2. Products and Information

Renovate makes every reasonable effort to ensure that the information, descriptions, technical specifications and photographs of the products are accurate and up to date.

Product photographs and images are for illustrative purposes. Minor differences in the appearance of colours, surfaces or other characteristics may occur due to screen settings, lighting conditions or the nature of the materials.

3. Product Prices

Product prices are displayed in the online store in accordance with the applicable price list.

Where a price is stated as excluding VAT, the applicable VAT will be added and displayed during the checkout process.

The company reserves the right to change prices without prior notice. Any such change will not affect orders that have already been confirmed at the previous price.

4. Product Availability

Product availability may vary depending on available stock and incoming deliveries.

If, after an order has been placed, a product is found to be unavailable or a different delivery time is required, Renovate will inform the customer as soon as possible.

5. Orders

Completing an order through the online store constitutes a request by the customer to purchase the selected products.

An order is considered accepted after confirmation by Renovate and, where required, after payment has been confirmed.

The company reserves the right to contact the customer to verify information or request clarification regarding the order.

For orders exceeding 100 m² of the same product, prior contact with Renovate is required to confirm availability and complete the order.

6. Payment Methods

Orders are paid by bank deposit or bank transfer to the company's bank accounts.

Order processing begins after payment has been confirmed. Detailed information is available on the Payment Methods page of the online store.

7. Shipping and Delivery

For orders within Attica, delivery to the customer's premises is available at a flat rate of €35.00 per order, including VAT.

For destinations outside Attica, products are delivered to a transport agency of the customer's choice within Attica. Further transportation to the final destination is carried out by the transport company in accordance with the terms and charges agreed between the customer and the transport company.

Further information is available on the Shipping Methods page.

8. Right of Withdrawal

When the customer acts as a consumer and the purchase is made at a distance, the customer has the right to withdraw from the contract within 14 calendar days, subject to the conditions and exceptions provided for by applicable legislation.

The right of withdrawal does not apply in cases excluded by law, including, among others, goods made to the consumer's specifications or clearly personalised goods.

To exercise the right of withdrawal, the customer must inform Renovate of their decision by means of a clear statement within the statutory time limit.

9. Product Returns

Products returned under a statutory right of withdrawal must be returned in accordance with the conditions provided for by applicable legislation.

The consumer may be liable for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

In the event of a defective product or a product that does not conform to the agreed characteristics, the rights provided for under applicable consumer protection legislation shall apply.

10. Inspection upon Delivery

Customers are advised to inspect the condition of the packaging and products upon delivery.

In the event of visible damage that may have occurred during transportation, customers are advised to notify the transport company and Renovate immediately so that the incident can be recorded and investigated.

11. Legal Guarantee

For products sold to consumers, the rights provided for under Greek and European legislation apply in the event that a product does not conform to the sales contract.

These rights apply independently of any additional commercial guarantee that may be provided for a specific product.

12. Liability

Renovate makes every reasonable effort to ensure the proper and uninterrupted operation of the online store and the accuracy of the information presented on it.

The company shall not be liable for temporary inability to access the website due to technical reasons, maintenance work or circumstances beyond its reasonable control, without prejudice to the rights granted to consumers under applicable legislation.

13. Intellectual Property

The content of the online store, including, without limitation, texts, photographs, graphics, designs, logos and other material, is protected by applicable intellectual and industrial property legislation.

Copying, reproduction, distribution or other use of the content without the prior permission of the respective rights holder is prohibited, except where permitted by law.

14. Personal Data

The processing of personal data carried out through the online store is governed by applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Further information regarding the collection and processing of personal data is provided in the relevant Privacy Policy of the online store.

15. Amendments to the Terms

Renovate reserves the right to amend these terms where required due to changes in the operation of the online store, its services or applicable legislation.

The amended terms shall apply from the date of their publication on the website and shall not affect rights and obligations already arising from orders placed before their amendment.

16. Applicable Law

These terms and transactions carried out through the online store are governed by Greek law and applicable European Union legislation.

Any disputes shall initially be sought to be resolved in good faith and through consultation between the company and the customer, without limiting any consumer rights arising from mandatory provisions of applicable legislation.