Privacy & Cookie Policy

1. Personal Data We Collect

When visiting and using the online store, personal data may be collected that is provided directly by the user or that is necessary for the operation of the website and the provision of its services.

Depending on the circumstances, this data may include:

• full name and contact details,
• email address and telephone number,
• billing and delivery address,
• billing and tax information, where required,
• order details and order history,
• content of communications with the company,
• technical data relating to the use of the website, such as IP address, device and browser information, where such data is collected.

2. Purposes of Processing

Personal data is used only for specific and lawful purposes, which may include:

• creating and managing a customer account,
• receiving, confirming, processing and fulfilling orders,
• delivering products and communicating regarding an order,
• issuing the required tax and accounting documents,
• responding to requests and communicating with customers and visitors,
• ensuring the security, protection and proper operation of the website,
• complying with the company's legal obligations,
• and, where required and appropriate consent has been provided, purposes related to optional cookies or similar technologies.

3. Legal Bases for Processing

Personal data is processed, depending on the circumstances, on the basis of one or more of the lawful bases provided for by applicable legislation.

In particular, processing may be necessary for the performance of a contract or in order to take steps prior to entering into a contract, for compliance with a legal obligation of the company, for the purposes of the company's legitimate interests where such interests are not overridden by the rights and freedoms of the data subject, or may be based on the user's consent where consent is required.

4. Recipients of Personal Data

Renovate does not sell personal data.

In the course of operating the online store, personal data may be shared, only to the extent necessary, with partners and service providers supporting the operation of the business, such as hosting and technical support providers, accounting services, transport companies or other partners involved in fulfilling an order.

Personal data may also be disclosed to public authorities or other bodies where required by applicable legislation.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and, where required, for the period prescribed by tax, accounting or other legal obligations.

When personal data is no longer necessary and there is no lawful reason for its further retention, it is deleted or appropriately anonymised.

6. Personal Data Security

Renovate implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or other unauthorised processing.

Security measures are reviewed and adjusted where necessary, taking into account the nature of the data and the relevant risks.

7. Rights of Data Subjects

Under applicable data protection legislation, and subject to the conditions applicable in each case, data subjects may have the right to:

• access their personal data,
• rectify inaccurate or incomplete data,
• request the deletion of data,
• restrict processing,
• object to processing,
• data portability, where applicable,
• withdraw consent at any time where processing is based on consent.

The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

8. Right to Lodge a Complaint

If a person considers that the processing of their personal data infringes applicable legislation, they have the right to lodge a complaint with the competent supervisory authority and, in particular in Greece, with the Hellenic Data Protection Authority.

9. What Are Cookies?

Cookies are small information files stored on a visitor's device when visiting a website.

They may be used, among other purposes, to maintain a user session, operate the shopping cart, store choices and preferences or, where the required consent has been provided, enable additional functions.

10. Categories of Cookies

Strictly Necessary Cookies
These cookies are necessary for the basic operation of the online store and for services specifically requested by the user, such as navigation, shopping cart functionality, account login, security and storing cookie preferences. Prior consent is not required for cookies that are strictly necessary.

Functionality Cookies
These cookies may be used to store user choices or preferences and to provide additional website functionality. Where their use is not strictly necessary, they are activated in accordance with the requirements of applicable legislation and the user's choices.

Statistics / Analytics Cookies
These cookies may be used to collect information about how the website is used in order to understand website traffic and improve its operation and content. Where consent is required, these cookies are activated only after the user has made the relevant choice.

Advertising / Marketing Cookies
Where such technologies are used, they may be used for advertising purposes, measuring the effectiveness of advertising activities or personalising content. Non-essential cookies in this category are activated only where the required consent has first been provided.

11. Third-Party Cookies

Certain functions or services integrated into the website may be provided by third parties. In such cases, cookies or similar technologies from the respective providers may be used.

The use of non-essential third-party cookies is carried out in accordance with the requirements of applicable legislation and, where required, only after the user's consent has been obtained.

12. Managing Cookie Consent

During the first visit to the website, the user may be informed about the use of cookies and may choose which categories of non-essential cookies they wish to allow.

Non-essential cookies for which consent is required should not be activated before the user has made the relevant choice.

The user may change or withdraw their consent choices through the website's available cookie management mechanism.

13. Browser Settings

Most modern web browsers allow users to manage or delete cookies through their settings.

Disabling certain strictly necessary cookies may affect the proper operation of the online store or the ability to use certain services.

14. Changes to this Policy

Renovate reserves the right to update this Privacy & Cookie Policy where necessary due to changes in the operation of the website, the services used or applicable legislation.

The version currently in force is the version published on the website.

15. Contact

For questions regarding personal data protection, the exercise of rights or the use of cookies, interested parties may contact Renovate through the contact details available on the online store.